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About Us
Since 1996, FRONTLINE SHOPPERS has been dedicated to delivering unparalleled precision and actionable insights that drive excellence in customer service and sales performance. With nearly three decades of experience across Canada, we specialize exclusively in mystery shopping, ensuring that our clients receive the most accurate and reliable evaluations. Our unique combination of cutting-edge technology, rigorous quality control, and a dedicated team of expert evaluators sets us apart from the competition. We go beyond mere observations, providing in-depth analysis and tailored recommendations that empower businesses to make informed decisions and achieve measurable improvements. With a steadfast commitment to innovation, integrity, and customer satisfaction, Frontline Shoppers is your trusted partner in elevating the customer experience and driving business success.
Mission Statement: To deliver precise, dependable, and insightful reports that empower our clients across Canada to effectively monitor and enhance their customer service delivery and sales performance.
Vision Statement: To be the leading provider of actionable insights that drive excellence in customer service and sales performance, fostering a culture of continuous improvement and exceptional customer experiences for businesses across Canada.
Our committment to your business
At Frontline Shoppers, these core values drive our mission to provide unparalleled mystery shopping services. We are passionate about helping our clients achieve their goals and are committed to being a trusted partner in their success.
Innovation
We embrace innovation and continuously seek new ways to enhance our services. By leveraging the latest technologies and methodologies, we provide cutting-edge solutions that meet the evolving needs of our clients and the market.
Quality
We are dedicated to delivering the highest quality services and reports. Our meticulous attention to detail ensures that our clients receive accurate and reliable insights, enabling them to make informed decisions and drive continuous improvement.
Integrity
We conduct our business with the utmost integrity, maintaining transparency and honesty in all our interactions. Our clients trust us to provide unbiased and truthful evaluations, and we honor that trust by upholding the highest ethical standards.
Customer Satisfaction
Our clients are at the heart of our business. We are committed to exceeding their expectations by delivering exceptional service and support. We listen to their needs, respond promptly, and strive to build long-lasting relationships based on mutual respect and satisfaction.
Collaboration
We believe in the power of collaboration and teamwork. By fostering a culture of open communication and cooperation, we harness the collective expertise of our team to deliver superior results for our clients.
Continuous Improvement
Our quality assurance evaluations aim to provide you with a high standard of accuracy and reliability, helping your business make informed decisions to improve your customer service.
Respect
We treat everyone with respect and dignity, valuing diverse perspectives and fostering an inclusive environment. Our commitment to respect extends to our clients, researchers, and partners, creating a positive and supportive atmosphere for all.
Founder - George Szaszkiewicz
George is a successful business professional with a proven ability to provide proactive leadership in developing and utilizing corporate resources to drive and deliver financial and business growth. With broad-based competencies in performance management, operations management, business development, strategic planning, customer service management, and needs assessment, George has been at the forefront of the mystery shopping industry since 1996.